Refund and Returns Policy

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you are not satisfied with our product, let us know within 30 days of your purchase for a full refund.

Once your refund request is received, we will send you an email to notify you that we have received your request and we will validate your purchase.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

30 Day Money Back Guarantee & Refund Policy

At Selfbuildgardenroom.com, we want to ensure that you are 100% happy with your purchase.

• If you have technical or sales queries, do not hesitate to contact us.
• If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Selfbuildgardenroom.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Requesting a Refund

To request a refund:

1. Send an email to [email protected].
2. Include the order number of the product you want to refund.
3. Add your name and address.
4. Add the refund reason.

Need help?

Contact us at [email protected] for questions related to refunds and returns.